ph788 Privacy Policy

1 About This Policy

ph788 takes the privacy of its players seriously. This policy explains who we are as a data controller, what personal information we collect about you, why we collect it, how it is used and protected, and what rights you have in relation to your own data.

This policy applies to all players using the ph788 platform, regardless of whether you access it from Manila, Cebu, Davao, or anywhere else in the Philippines. The platform is operated in English as the primary account and communication language.

This Privacy Policy should be read together with the ph788 Terms & Conditions and the Responsible Gaming policy, which together govern your relationship with ph788.

2 What Information We Collect

ph788 collects personal information in several ways — directly from you when you register and use the platform, and automatically as part of normal platform operation.

Information you provide directly:

• Your full legal name, date of birth, and nationality at registration
• Your Philippine mobile number and email address
• Government-issued identification documents submitted for KYC verification
• Information provided to customer support during a query or complaint
• Payment details used to make deposits — note that ph788 does not store full bank account numbers or e-wallet credentials; these are handled through the relevant payment provider

Information collected automatically:

• Your IP address and approximate geographic location at the time of access
• Device type, browser version, and operating system
• Session data including login times, pages visited, and games played
• Transaction history — deposits, withdrawals, bets placed, and outcomes — in Philippine Peso
• Cookie and local storage data used to maintain your session and preferences

ph788 collects only the information that is reasonably necessary to operate your account and provide the platform services. We do not collect sensitive categories of data such as health information, biometric data beyond what is inherent in identity document photos, or information about your political or religious views.

3 How We Use Your Data

ph788 uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the ph788 platform.
• Payment processing: To process deposits and withdrawals in Philippine Peso through your chosen payment method, and to maintain accurate records of your financial activity on the platform.
• Identity verification (KYC): To confirm that you meet the minimum age requirement of 21 years and that your account is operated by the person who registered it.
• Security and fraud prevention: To monitor for unusual account activity, detect potential fraud or money laundering, and protect the integrity of the platform and other players.
• Customer support: To respond to your queries, resolve account issues, and process complaints.
• Platform improvement: To understand how the platform is used, identify technical issues, and improve the overall player experience.
• Legal compliance: To fulfil any obligations required by applicable Philippine laws, including record-keeping and reporting obligations.
• Communications: To send you account notifications, transaction confirmations, and relevant security alerts. We do not send unsolicited marketing communications without your explicit consent.

4 Legal Basis for Processing

ph788 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your account and provide the gaming platform services you've signed up for.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and financial record-keeping obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving service quality — where these interests do not override your data protection rights.
• Consent: Where you have given explicit consent for specific types of processing, such as optional marketing communications. You may withdraw consent at any time by contacting support.

5 Sharing Your Data

ph788 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data may be shared in the following limited circumstances:

• Payment processors: To complete your deposit or withdrawal transactions in PHP, relevant payment details are shared with the payment provider you selected (such as GCash, Maya, or a Philippine bank). These providers operate under their own privacy policies and security standards.
• Identity verification partners: KYC documents may be processed through a third-party identity verification service. These partners are contractually bound to handle your data securely and only for the purpose of verification.
• Legal authorities: ph788 may disclose information to government agencies, law enforcement, or regulatory bodies where required by applicable Philippine law or a valid legal process.
• Business operations: Service providers who assist with platform hosting, technical infrastructure, and security may process data on ph788's behalf. These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.

6 How We Protect Your Data

ph788 applies the following security measures to protect your personal data:

• SSL encryption: All data transmitted between your browser and ph788 is encrypted in transit using SSL (Secure Sockets Layer). This applies across all pages and all sessions.
• OTP verification: Sensitive account actions — including withdrawal requests, password changes, and contact detail updates — require a one-time password sent to your registered Philippine mobile number before the action is completed.
• Access controls: Access to player data within ph788's systems is limited to authorised personnel who need it for specific operational or support purposes.
• Secure document handling: KYC documents submitted to ph788 are processed through a secure system and stored only for as long as required.
• Session management: ph788 automatically terminates inactive sessions to reduce the risk of unauthorised access on shared or unattended devices.

No system is completely immune from security risks. While ph788 takes reasonable and appropriate measures to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, ph788 will notify affected players in accordance with applicable legal requirements.

From your side, the most important steps you can take are: using a strong, unique password for your ph788 account; never sharing your login credentials; and logging out after each session on a shared or public device.

7 How Long We Keep Your Data

ph788 retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law.

• Active accounts: Personal and account data is retained for the full duration your ph788 account remains active.
• Closed accounts: Following account closure, ph788 retains transaction records, KYC documents, and relevant account history for the period required by applicable financial record-keeping and anti-money laundering obligations.
• Support records: Correspondence with the ph788 support team is retained for a reasonable period to provide continuity of support and to resolve any disputes that may arise.
• Technical logs: System and security logs are retained for a limited period necessary for security monitoring and are then deleted.

When data is no longer required and no legal obligation requires its retention, ph788 deletes or anonymises it securely.

8 Your Data Rights

As a ph788 player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data ph788 holds about you.
• Right to rectification: You can request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary, or where you withdraw consent — subject to any legal retention requirements that override this right.
• Right to object: You can object to ph788 processing your data on the basis of legitimate interests.
• Right to data portability: Where technically feasible, you can request that data you provided to ph788 be provided to you in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the ph788 support team through live chat or at [email protected]. ph788 will respond to verifiable data requests within a reasonable timeframe. For certain requests — particularly deletion requests — ph788 may need to retain some data for legal or regulatory compliance reasons, in which case you will be informed.

9 Cookies and Similar Technologies

ph788 uses cookies and similar browser-based technologies on the platform. These are small data files stored on your device that help the platform function correctly and improve your experience.

• Session cookies: Essential for keeping you logged in while you navigate the platform. These are deleted when you close your browser.
• Preference cookies: Remember settings and preferences you've selected on the platform to avoid having to reset them each visit.
• Analytics cookies: Help ph788 understand how the platform is used in aggregate — which sections are visited most, where technical errors occur — to guide improvements.
• Security cookies: Support fraud detection and protect against session hijacking and other security risks.

You can manage cookies through your browser settings. Blocking all cookies may affect the functionality of the ph788 platform — in particular, session cookies are required to stay logged in and use the platform normally. ph788 does not use cookies to track your activity across other websites or to build advertising profiles.

10 Minors

ph788 is strictly for adults aged 21 and over. The platform does not knowingly collect personal data from anyone under the age of 21. Age is verified through the KYC process as part of account activation.

If ph788 discovers that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account will be closed immediately. If you believe a minor has created a ph788 account, please contact the support team immediately at [email protected].

11 Changes to This Privacy Policy

ph788 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in our data handling practices. When updates are made, the revised policy will be published at ph788.vu/privacy-policy with an updated date.

For significant changes that affect how your data is used, ph788 will provide notice through account notifications or a notice displayed on the platform. Your continued use of ph788 after an update is published constitutes your acknowledgment of the revised policy. If you do not agree with a material change, you should stop using the platform and contact support to discuss your account.

12 Contact Us

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you can contact ph788 through the following channels:

• Live Chat: Available 24/7 within the ph788 platform — the fastest way to get a response for account-related data queries.
• Email: [email protected] — for written data requests, erasure requests, or more detailed privacy enquiries. Email response times are longer than live chat.

For questions specifically about the Terms & Conditions or the Responsible Gaming policy, please visit those respective pages or contact the support team directly.